Refund policy
🍥 No Returns & Refund Policy
Effective Date: September 14, 2026
At Melted Muse, our cinnamon rolls and baked goods are made fresh to order specifically for each customer. Because our products are perishable and prepared for individual orders, all food sales are final.
No Returns
We do not accept returns or exchanges on food products, including cinnamon rolls, variety boxes, seasonal items, catering orders, or other baked goods.
No Refunds
Once an order has been placed and accepted, we generally do not offer refunds or cancellations.
Because orders are prepared fresh and ingredients may be purchased specifically for your order, please carefully review your order before submitting it.
Order Changes & Cancellations
If you need to request a change or cancellation, please contact Melted Muse as soon as possible at hello@meltedmuseco.com.
Cancellation or change requests are not guaranteed and may only be approved if we have not yet begun preparing your order.
Late or Missed Pickup
Customers are responsible for picking up their orders during the agreed-upon pickup window.
If an order is not picked up, no refund will be issued because the product was prepared specifically for the customer.
Allergies & Dietary Restrictions
Customers are responsible for reviewing product descriptions and allergen information before ordering. Melted Muse cannot guarantee that products are free from cross-contact with allergens.
By placing an order, you acknowledge and agree to this No Returns & Refund Policy.
🤎 Damage & Issues Policy
At Melted Muse, we take pride in preparing every order with care. While we do not accept returns of food products, we want to know if something went wrong with your order.
Damaged, Incorrect, or Missing Items
If you receive an order that is damaged, incorrect, or missing an item, please contact us within 24 hours of receiving your order at:
Please include:
- Your name
- Order number
- A description of the issue
- Clear photos of the product and packaging, when applicable
Photos may be required so that we can properly review the issue.
If We Made a Mistake
If Melted Muse confirms that an item was incorrect, missing, or significantly damaged before it reached you, we may, at our discretion, provide:
- A replacement item
- Store credit
- A refund for the affected item
The resolution will depend on the circumstances of the order.
Delivery Issues
Once an order has been delivered to the address provided by the customer, Melted Muse is not responsible for damage caused by:
- Being left outside for an extended period
- Weather or temperature conditions after delivery
- Incorrect or incomplete delivery information provided by the customer
- Failure to receive or promptly retrieve the order
Customers are responsible for providing accurate delivery information and being available to receive their order when required.
Pickup Orders
Customers should inspect their order at pickup whenever possible. If an issue is noticed after leaving the pickup location, please contact us within 24 hours so we can review the situation.
Our Commitment 🤎
We want every Melted Muse order to arrive looking and tasting the way it should. While refunds and replacements are not guaranteed, every legitimate issue will be reviewed individually and handled fairly.
Melted Muse
Homemade Cinnamon Rolls 🍥
hello@meltedmuseco.com
248-491-8190
Good rolls take a little time. They’re worth the wait.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalized items).Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.